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HubSpot Integration

Learn how to configure & utilize our native HubSpot CRM integration

Updated over 3 weeks ago

With our HubSpot integration, you enable a 2-way sync between Evergrowth and your CRM.

This allows for the research performed in Evergrowth to enrich the data viewed by your Customer-Facing teams, as well as giving your users access to Evergrowth Agents and Workflows without having to leave their system of choice!


Authorising Evergrowth Access in HubSpot

This step is necessary to grant Evergrowth authorization to push Company/Contact data to your Hubspot account.

Step 1) (While logged into your Hubspot account in browser) open this link to initiate the authorization

Step 2) You may need to select a specific HubSpot tenant if you own more than 1.

Step 3) Click Connect

You will see the below confirmation when this is completed:


Part 1 - Setting up your Evergrowth Connection

Enabling the Integration

Step 1) In Evergrowth, head to Settings ➑️ Integrations

Step 2) Open up the HubSpot tab

Step 3) Click Next to set up the integration


Connecting Evergrowth to your HubSpot Fields

Preliminary Steps

These preliminary steps will ensure that can you set up your connection in one short session, without needing to jump back and forth between Evergrowth and your CRM!

We suggest you ensure that you have the below fields in your HubSpot records.

This could mean checking your existing properties for a good fit, or creating new properties specifically for new Evergrowth data!

Evergrowth Property Label

Comment

Companies

Account Score

Number

This is the score out of 100 calculated by your Research Agents on how many of your customer signals are matched

Evergrowth Tag

Single-line text

Useful for custom views & dashboard filtering in both systems

Evergrowth Workflow ID

Dropdown select

Dropdown list mapped to the exact names the Evergrowth workflows you have configured.

If you have configured many workflows, or will be adding/changing these, setting the Property type to Single-line text is recommended

Account Plan

Multi-line text

Contacts

Persona Role

Freetext

This will connect to the Evergrowth IBP Expertise to capture the contact's role

Evergrowth Tag

Single-line text

This will allow the sync of Evergrowth record tags - useful for custom views & dashboard filtering in both systems!

For guidance on this task, see HubSpot's knowledgebase article:

Connecting your Fields

Step 1) While in Settings ➑️ Integration ➑️ HubSpot, scroll down until you find Users, Accounts, Contacts tabs
​Step 2) In each of these tabs, within the text box, find the name of the HubSpot field where you wish for Evergrowth to sync data, like so:

Step 3) Map all the fields for your HubSpot Users, Companies & Contacts

Step 4) Click Save once you've mapped all the fields - You can return to map additional fields later

The below Google Sheet lists all the fields we recommend connecting between Evergrowth and HubSpot

For those you want to connect, ensure they are created in your HubSpot data model using the provided data types (like we mentioned in Preliminary Steps)


Creating an Evergrowth view in HubSpot

This section will show how to embed Evergrowth's Insights & Agents within your HubSpot views.

FYI: You only have to do this once! After you created this view, your users will have access to it automatically - no need for them all to create it themselves!

Step 1) In HubSpot, Head to Settings, then Objects ➑️ Companies

Step 2) Open the Record Customization tab

Step 3) In the layout editor, click Add

Step 4) From your Card Library, choose Evergrowth Company

Step 5) Once you've configured the view how you want it to appear for your users, click to Save

You can now do the same for your Contact views too:

For more information, see HubSpot's knowledgebase article:
πŸ“– Structuring and Customizing Layouts


Part 2 - Customizing your Evergrowth Connection

Filtering Evergrowth Records

This refers to filtering which records you wish Evergrowth to push to HubSpot.

(If you wish to push sync all Evergrowth records and data to HubSpot, you can ignore this!)

Step 1) In Evergrowth, go to Settings ➑️ Integrations ➑️ HubSpot

Step 2) Open the Filters tab

Step 3) Alongside Accounts or Contacts, click Edit Filters

Step 4) Here you can begin adding field rules (and groups of field rules*) to limit which Evergrowth records should sync with HubSpot

*If only using 1 field for your filtering, this still needs to be in a "Group" - this will just be a group of 1!

Recommended Filters

The simplest filter we recommend is only pushing records to HubSpot where:

ICP = Yes (for Accounts)

and

IBP = Yes (for Contacts)


Pushing your Account Research Data to HubSpot

Your Account research Data is extremely useful in Evergrowth for qualifying Accounts, prioritizing with the Account Score, and crafting bespoke account plans and Plays.

However, you can also push this research data automatically to HubSpot so all of your Customer Facing teams have easy access to your Evergrowth data and benefit from your Agentic insights!

Step 1) Create properties in HubSpot where you want the specific research to be populated (see above steps)

Step 2) In Evergrowth, go to Settings ➑️ Integrations ➑️ HubSpot

Step 3) Scroll down to the Accounts tab

Step 4) Find the Agent whose research you wish to sync to HubSpot

Step 5) Select the field from Step 1 to push the research to!

Step 6) Click Save

Pushing your Persona Insights to HubSpot Contacts

Exactly the same as above, you can push contact-level insights about your buyers.

As seen in the above screenshot, it's a pragmatic approach to label your HubSpot properties with "Evergrowth -" in the name


Setting default CRM Sync Workflow

When records are pushed from HubSpot to Evergrowth, you can configure an Evergrowth workflow which launches automatically, passing those HubSpot records to your Evergrowth Agents to work with!

Step 1) In Evergrowth, go to Automations ➑️ Workflows

Step 2) Click β˜‘οΈ Set Default Workflows

Step 3) Under "CRM Sync" for Accounts & Contacts, select the Evergrowth workflow you wish to automatically launch

Coming Soon πŸ‘€

Soon, you'll be able to speficfy different workflows for CRM sync based on records being created in Evegrowth (e.g. for new inbound leads) vs updated in Evergrowth (e.g. for dormant recycling)


Part 3 - Backfill Sync

Once your Integration is fully configured, it's time to get both your CRM and Evergrowth data sets in sync.

Not only is this good practice for moving forward with many of the of the GTM processes you can configure in Evergrowth, it is necessary so you can ensure duplicate records are not created by the integration sync.

To request the backfill sync please notify your Evergrowth contact (or reach out to our customer team here) to let us know that you're ready for the backfill and one of our database admins will initiate this for you

NB. Depending on the size of your CRM repository, this task may take us a few hours to complete


Troubleshooting

If you have set up fields incorrectly, Evergrowth will display these issues for you to remedy.

To find and investigate these issues, open the Setup tab of the Integration and expand the Validation errors to see the field where there is an issue and how you can fix it.

Usually the error messages will be simple explanations that require a simple fix!


For example, changing field types or updating dropdown options so that both Evergrowth & HubSpot have compatible values.


What's next?

Dormant Recycling

With a connection between your CRM Accounts/Contacts and Evergrowth, now is the perfect time to set up a Dormant Account recycling workflow

Signal Monitoring

For Accounts which didn't convert (maybe it wasn't the right time) or where you closed but left a lot of room for expansion, you can schedule your Evergrowth Agents to run a regular research workflow and push updated insights to your CRM.

This workflow will surface insights when signals come back with a stronger intent and could be the key to ensuring you aren't missing out on potential revenue due to timing!

Want to get started with either of these workflows?

Reach out to our Evergrowth Customer Team here & for expert guidance and best practice knowledge.

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